Lost or stolen card?

Don't worry

If your card is stolen or you suspect fraudulent activity, it's crucial to freeze it immediately. This will secure the card and prevent anyone from using it for any transactions until a replacement is issued. You can also permanently block your card and ask for a new one.

Temprotatly freeze the card:

  1. Tap on Cards (💳) at the bottom menu

  2. Select the card you want to freeze

  3. Click on the Freeze card (🔒) to freeze the card

  4. Confirm freezing your card by clicking on Freeze card

Permanently block your card:

  1. Tap on Cards (💳) at the bottom menu

  2. Select the card you want to block

  3. Tap on "Report and replace"

  4. Specify the reason for replacing the card:

    • If you have a physical card, you will have only three options: damaged, lost, or stolen.

    • If you have a virtual card, you will have only one option (stolen).

  5. Set your delivery location

  6. Enter the OTP sent to your registered phone number

  7. Confirm by agreeing on the replacement fees, which is SAR 26 + VAT

If you don't wish to replace your card you can just Freeze it Temporarily.

Wherever you are, our Contact center agents speak both Arabic and English Fluently, we are reachable 24/7/365

  • 📞 Call us from inside Saudi at 800 440 2030

  • 📞 Call us from outside KSA * at 00966 9200 2 2030

  • 🐦 Contact us on our X account: @Tweeqcare

  • ✉️ Email us at: Care@Tweeq.sa

* There might be additional fees for international calls from the network operator