Suspecting Fraud?
Reporting fraud case
If you suspect that there is a fraud operation going on with your card, please make sure to:
Step 1: Freeze your card:
Tap on Cards (💳) at the bottom menu
Select the card you want to freeze
Click on Freeze card (🔒) to freeze the card
Confirm freezing your card by clicking on Freeze card
Step 2: Contact us immediately to report the case and allow us to investigate:
📞 Call us from inside Saudi at 800 440 2030
📞 Call us from outside KSA * at 00966 9200 2 2030
🐦 Contact us on our X account: @Tweeqcare
✉️ Email us at: Care@Tweeq.sa
* There might be additional fees for international calls from the network operator