How is customer data handled?
How is personal information collected by Tweeq?
We collect information when you use our mobile app and/or website. We also do this when you visit one of our social media sites. When you use our mobile app, website or social media sites, we can see:
- What you click
- What you view
- How long you spend on pages
- Your device & internet connection details such as: type of device you’re using, IP address and details about your internet connection, technical details such as your screen size and the software you’re using, such as your web browser.
- Your country or region (not exactly where you are unless we ask permission)
- Your unique advertising or other identification numbers allocated to your browser or device.
- Your contacts list (we will ask permission)
Is customer data used for marketing purposes?
We may send marketing information to you about promotions that we run from time to time or service offerings we consider may be of interest to you. Third-party providers will not be permitted to market to you directly in connection with other services they offer.
How is customer personal information protected?
We will do our best to protect your personal information while it is in our possession, however, we cannot guarantee the security of your data transmitted online or over the App. We recognize industry standards and employ security safeguards to protect personally identifiable information from unauthorised access and misuse. All information you provide to us is stored on secure servers. Any payment transactions will be protected and safeguarded by encryption.
When can Tweeq disclose customer personal information?
We may disclose your personal information to third parties in the following circumstances:
To provide services (including the e-wallet services) available through the App;
Where those third parties assist us in supplying our services to you or perform certain functions on our behalf. If required to do so by law, a court order, by a regulatory authority of competent jurisdiction, or if we believe that such disclosure is necessary, to protect, defend or enforce our rights. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
Please note that to cooperate with governmental requests, summons, or court orders, or to protect other users or our systems, we reserve the right to disclose any information we consider necessary or appropriate, including your user profile information (ie name, email address, etc.), usage history, and content submitted to the App.