Privacy policy

This Privacy Policy (the Privacy Policy) relates to your use of the Tweeq application which offers e-wallet services available at: (the App). The App is made available to you by Tweeq international Company, a company incorporated and existing under the laws of the Kingdom of Saudi Arabia, having its address is at King Abdulaziz Rd, Al Nafel Dist, Riyadh 13312, Kingdom of Saudi Arabia (referred to in this Privacy Policy as ‘Tweeq, ‘we’, ‘us’ and ‘our’).

What Data we collect?

  • Identity Data includes [first name, maiden name, last name, username or similar identifier, title, date of birth and gender].

  • Contact Data includes [billing address, delivery address, email address and telephone numbers].

  • Financial Data includes [bank account and payment card details].

  • Transaction Data includes [details about payments to and from you and other details of products and services you have purchased from us].

  • Technical Data includes [internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website].

  • Profile Data includes [your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses].

  • Usage Data includes [information about how you use our website, products and services].

  • Marketing and Communications Data includes [your preferences in receiving marketing from us and our third parties and your communication preferences].

How is customer data handled?

How is customer data handled?

How is customer data handled?

We take your privacy seriously and want you to feel comfortable whenever you use the App or provide us with your personal information. We are committed to responsible information handling practices and have set out our approach to handling your information collected in connection with the App in our Privacy Policy.

Do I have to accept the privacy policy?

This Privacy Policy constitutes an integral part of the App’s terms and conditions. By submitting your information to us you consent to us using your information for the purposes set out in this Privacy Policy. If you do not accept the terms of this Privacy Policy, then you must stop using or accessing the App.

How is personal information collected by Tweeq?

We collect information when you use our mobile app and/or website. We also do this when you visit one of our social media sites. When you use our mobile app, website or social media sites, we can see:

  • What you click

  • What you view

  • How long you spend on pages

  • Your device & internet connection details such as: type of device you’re using, IP address and details about your internet connection, technical details such as your screen size and the software you’re using, such as your web browser.

  • Your country or region (not exactly where you are unless we ask permission)

  • Your unique advertising or other identification numbers allocated to your browser or device.

  • Your contacts list (we will ask permission)

Does Tweeq share personal information with third parties?

We may share personal information with third-party providers so they can provide you with certain payment services through the App. We will require these third-party providers to take steps to ensure that your information is kept secure and used by this Privacy Policy. However, we shall not be liable for any unauthorised use of your personal information by a third-party provider.

Is customer data used for marketing purposes?

We may send marketing information to you about promotions that we run from time to time or service offerings we consider may be of interest to you. Third-party providers will not be permitted to market to you directly in connection with other services they offer.

How is customer personal information protected?

We will do our best to protect your personal information while it is in our possession, however, we cannot guarantee the security of your data transmitted online or over the App. We recognize industry standards and employ security safeguards to protect personally identifiable information from unauthorised access and misuse. All information you provide to us is stored on secure servers. Any payment transactions will be protected and safeguarded by encryption.

When can Tweeq disclose customer personal information?

We may disclose your personal information to third parties in the following circumstances:

To provide services (including the e-wallet services) available through the App;

Where those third parties assist us in supplying our services to you or perform certain functions on our behalf. If required to do so by law, a court order, by a regulatory authority of competent jurisdiction, or if we believe that such disclosure is necessary, to protect, defend or enforce our rights. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

Please note that to cooperate with governmental requests, summons, or court orders, or to protect other users or our systems, we reserve the right to disclose any information we consider necessary or appropriate, including your user profile information (ie name, email address, etc.), usage history, and content submitted to the App.

Is there going to be any change to the privacy policy?

Any changes we may make to this Privacy Policy in the future will be posted on the App and, where appropriate, notified to you. By continuing to use the App you will be deemed to accept the changes to this Privacy Policy.

How can I contact you?

Questions, comments, and requests regarding our Privacy Policy are welcomed and can be sent to us at the following address:

Subject to the control and supervision of the Central Bank

Subject to the control and supervision of the Central Bank

Subject to the control and supervision of the Central Bank