How can we help you?
Topics
👋 Welcome to Tweeq
📋 Account management
💳 Tweeq cards
📱 Apple Pay & mada Pay
💸 Send & request money
🆘 Emergencies
⚠️ Be careful
Add your card to Apple Wallet
Adding your card to Apple Wallet from Tweeq App:
Tap on Cards (💳) at the bottom menu
Select the card you want to add
Click on: 'Add card to Apple pay'
Follow the instructions on screen to complete adding the card
Adding your card from Apple Wallet app:
In wallet app, click on the add button
Click on Continue
Follow the steps on the screen to add a new card, by either:
Scanning your physical card
Select 'Enter Card Details Manually'
Add the required information from the Tweeq app.
Add the security code.
Agree to the terms and conditions.
Select a verification method and complete the verification.
Verify your card using the OTP sent to your device.
Adding your Tweeq card from Apple Watch:
Open the Apple Watch app on your iPhone
Tap "Wallet & Apple Pay" and select Tweeq card
Enter your card's security code
FAQ
What is Apple Pay?
Apple Pay simplifies payments by eliminating the need to carry cards or cash, offering a more straightforward, secure, and private way to pay, whether you're shopping in-store, on a website, or within an app.
How can I use Apple Pay?
Apple Pay is available on all Apple devices, including iPhone, Apple Watch, Mac, and iPad. There's no need to download a separate app, and its use is very straightforward without any complex procedures.
Is Apple Pay available for Andriod devices?
Apple Pay cannot be used on Android devices. It is exclusively available on all Apple devices like iPhone, Apple Watch, Mac, and iPad. As an alternative, you can use the mada Pay app, or if you prefer using Apple Pay, you would need to purchase an Apple device.
Can I add all my Tweeq cards to apple pay?
Yes, you can add both your Tweeq Mada and Edge cards by following the same card-adding steps.
Can I add a Tweeq cards to both my Apple Pay and mada Pay wallets?
Yes, if you have another device operating on Andriod, you can add a Tweeq card to it.
Can I add a Tweeq card to my child's Wallet?
Yes, you can add a Tweeq card to your child's Apple Pay wallet, provided the child is over 13 years old, which is the minimum age set by Apple for this service.
Are there any fees for adding a Tweeq card to Apple Pay or for making payments through it?
There are no fees for adding the card to Apple pay. Furthermore, Apple does not charge any fees for using Apple Pay in stores, online, or in apps. The same applies to the Tweeq app; there are no additional fees for using a Tweeq card to pay via Apple Pay.
How can I use Apple Pay to make payments?
Apple Pay is widely accepted at millions of sales outlets, websites, and applications.
Is paying with Apple Pay secure?
When making a purchase, Apple Pay uses a device-specific number and a unique transaction code. This means your card number is not stored on your device, Apple's servers, or Tweeq's servers. Apple & Tweeq never share your card numbers with merchants and doesn't retain any transaction information that could be linked back to you.
Does freezing my card in Tweeq App stop operations on the Apple Wallet?
Yes, freezing the card in the Tweeq app is sufficient to stop operations on the Apple Wallet. Once frozen in the app, no transactions will be executed on the Apple Wallet.