Requirements to Open Your Tweeq Account

1. You must be at least 15 years old.

2. Registration requires an active national ID or Iqama.

3. Your mobile number must be Saudi-based and should match the ID registered with a telecom provider.

4. This mobile number must not be registered to another customer.

5. You must be registered on Absher.

6. A Nafath account is required.

Follow these steps to create a new account

1. Download the Tweeq app from the Apple Store or Google Play.

2. Enter your Saudi phone number.

3. Enter the OTP sent to your number.

4. Enter your personal information.

5. Allow location permission.

6. You will be redirected to the Nafath page.

   • You will see a Nafath code on the screen.

   • Open the Nafath app and find the new request.

   • Press the same code you saw on the Tweeq app.

7. Fill out the "Customer information form"

8. Create a passcode.

9. Confirm your passcode.

Congrats! Now your account is active. Welcome to the Tweeq family.

FAQs

Here is some additional information related to your questions about Tweeq:

Are there any fees to open a Tweeq account?
No, there are no fees to open or use any of Tweeq's services. Signing up for an account is completely free.

What permissions does the Tweeq app require?
Downloading and installing the Tweeq app will require specific permissions to access your device features. These permissions include:

1. Location access: Tweeq needs location access for location-based features.

2. Sending notifications: Tweeq sends notifications for account updates, transaction alerts, and promotions.

3. Biometrics permission: Tweeq may use your device's biometrics (fingerprint or facial recognition) for enhanced security.

4. Access to contacts: Tweeq accesses your contacts to simplify money transfers with friends and family.

You can always adjust these permissions in your device settings if you change your mind later.

Can I open several accounts in Tweeq?
Unfortunately, at this time, each customer can only have one account. However, you can use your Tweeq account for multiple purposes, such as budgeting, saving, and sending money to others.

Does the app work on Huawei and Windows smartphones?
Currently, the Tweeq app is available for Android and iOS devices only. We are constantly evaluating our options and may expand to other platforms in the future.

The mobile number is registered under my ID or the ID of a first-degree relative, but I failed to register in Tweeq. What could be the problem?
Sometimes, even if the mobile number is registered under your ID or that of a first-degree relative, as shown in the 'Arqami' service, there can be an authentication issue. To resolve this issue, contact the technical support of your telecom service provider and request the cancellation of fingerprint authentication and re-authenticate the number using an access code. After authentication through the access code, you will receive a message from your telecom service provider confirming the successful authentication. Then, try registering again in Tweeq, and you should not face any problems, God willing.